Refund policy
Last updated: 24th April, 2026
At WeSerenity LLC, we aim to provide a clear, fair, and transparent shopping experience. This policy explains how order cancellations, returns, and refunds are handled in compliance with Google Merchant Center guidelines.
Order Cancellation Policy (24 Hours)
You may request to cancel your order within 24 hours of placing it.
After 24 hours, orders are automatically processed and cannot be cancelled.
If your order has already entered processing or has shipped, cancellation will not be possible. In that case, you may return the item after delivery in accordance with our return policy below.
To request a cancellation within 24 hours, contact us immediately at:
[email protected]
90-Day Return Window
You have 90 days from the date of delivery to request a return.
To be eligible for a return:
The item must be in the same condition as received
The item must be unused, clean, and free from stains or damage
Original packaging must be included
Proof of purchase (order number or receipt) is required
How to Request a Return
To start a return, please email us at:
Email: [email protected]
Website: www.weserenity.com
Include:
Order number
Reason for return
Photos (required for damaged, defective, or incorrect items)
Returns sent without prior authorization will not be accepted.
Return Shipping Responsibility
Customers are responsible for return shipping costs.
We do not provide prepaid return labels.
We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
Refund Process
Once your return is received and inspected:
You will be notified by email regarding approval or rejection
Approved refunds are issued to the original payment method
Refunds are processed within 10 business days
Bank or card provider processing times may vary
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately at [email protected] so we can resolve the issue promptly.
Exchanges
To exchange an item:
Request a return for the original item
Place a new order for the replacement item
If the replacement costs more, the price difference will be charged.
If it costs less, the difference will be refunded.
Non-Returnable Items
The following items are not eligible for return:
Personalized or custom-made items
Items damaged due to misuse or improper care
Items marked as final sale (if applicable)
If you are unsure about eligibility, please contact us before returning the item.
Chargebacks & Disputes
If you experience an issue with your order, please contact us first at [email protected]
Initiating a chargeback without contacting us may impact your eligibility for refunds or future purchases.
Contact Information
Store Name: Weserenity
Company Name: Weserenity LLC
Email: [email protected]
Phone: +1 (302) 207-9438
Registered Address: 30 North Gould Street, Ste. 28856, Sheridan, Wyoming, 82801, United States.
Customer Service Hours:
Monday–Friday: 09:00 a.m. – 5:00 p.m. (GMT -07:00) Mountain Standard Time (MST)
Saturday-Sunday: Closed
We aim to respond to all enquiries within 24 hours.